Mobile App Maintenance
and Support Services

Mobile app maintenance is the ongoing work that keeps a live iOS or Android app working, secure and accepted by the app stores: updates for new OS versions and devices, crash and bug fixes, security patches, library upgrades and store releases. At Tapptitude, we maintain apps under a service level agreement with set response and resolution times.

Two Tapptitude developers working on an app at a laptop

Apple and Google change the rules every year.
We keep your app ahead of them.

We've built 150+ web and mobile products over the past 13+ years. Under a maintenance plan we update the libraries and SDKs, test the app on new OS versions and devices, fix what monitoring finds and ship a release every two weeks, then send you a report of what changed.

Reviewed by

Lucian, Co-founder & COO

Last updated:

Mobile app maintenance at a glance

Takeover
1-2 weeksA one-week audit of the code and build setup, then the handover of repositories, store accounts and monitoring.
Pricing
Maintenance with SLAfrom $1,500/moiOS and Android app, backend and admin panelMaintenance and new featuresfrom $4,050/moThe plan above plus new features every two weeksTakeover auditfrom $1,000One week, deducted from the first month
Frameworks
React NativeFlutterSwiftKotlinWe maintain cross-platform and native apps.
What we cover
iOS AndroidBackendAdmin panel
How we work with you
JiraSlackMonthly report
Critical response
4 hFirst response to a critical issue reported 9:00-18:00 EET/EEST on a business day, 24 h outside those hours.

When do you need app maintenance?

Your developer or agency has moved on

The people who built the app are gone, but users still expect updates. We take over the code, the build pipeline and the store accounts, starting with a one-week audit.

A new iOS or Android version is coming

Every year Apple and Google ship new OS versions and raise the SDK their stores require. We update and test the app before the deadline, so your next release isn't blocked.

Crashes are up and ratings are down

Crash reports and one-star reviews are often the first sign that something changed. We set up crash monitoring, find the cause and ship the fix.

Your libraries have security alerts

Outdated libraries and SDKs are a common way in for attackers. We move them to supported versions and apply security patches as they are published.

The app hasn't been updated in months

An app that hasn't shipped in nine months or more is one OS release away from breaking. We bring it up to date and keep it there with a release every two weeks.

OS and device compatibility

When Apple and Google release new OS versions and devices, we test the app on them, update what breaks and release the fix before your users notice. That includes the SDK and target API levels the App Store and Google Play require each year.

Cost

Included in the plan

Timeline

Every new OS version

Bug fixes and crash monitoring

We set up crash and error reporting with Firebase Crashlytics and Sentry, watch it every day and fix issues by severity, within the response and resolution times in your service level agreement.

Cost

Included in the plan

Timeline

Within SLA times

Library, SDK and security updates

We keep the frameworks, libraries and SDKs on supported versions and apply security patches, so technical debt doesn't pile up between releases.

Cost

Included in the plan

Timeline

Ongoing

Store releases and compliance

We prepare, test and submit a release every two weeks, answer App Store and Google Play review feedback and keep the app in line with store policy changes.

Cost

Included in the plan

Timeline

Every two weeks

Backend, admin panel and uptime

Maintenance covers the backend and the admin panel behind the app too: we keep the services deployed and configured, monitor uptime and fix server-side issues.

Cost

Included in the plan

Timeline

Ongoing

Minor updates

Small changes to the existing app are part of the plan: copy and translations, visual adjustments, small changes to an existing flow, tracking events and configuration. New features are scoped and priced separately.

Cost

Included in the plan

Timeline

In the regular releases

Start A Project

Maintenance with SLA

Everything a live app needs to keep working: updates, fixes, monitoring and releases, with response and resolution times written into the contract. The price covers an iOS and Android app with its backend and admin panel. More platforms, critical integrations or extended hours raise it.

Cost

starting from $1,500

Timeline

monthly, 3-month minimum

Request a call

Maintenance and new features

Everything in Maintenance with SLA, plus a team that keeps building the product: new features planned with you and shipped every two weeks, each time with a demo and a build you can install.

Cost

starting from $4,050

Timeline

monthly, 3-month minimum

Request a call

Takeover audit

For apps built by another team: we review the code, dependencies, build setup and store accounts, and tell you what it takes to maintain the app. The $1,000 is deducted from your first month if you continue with maintenance.

Cost

from $1,000

Timeline

1 week

Request a call

Response and resolution times

Every issue gets a severity when you report it in Jira or Slack. We confirm it in our first response, and the resolution time starts from that confirmation. Business hours are 9:00-18:00 EET/EEST.
CriterionCriticalNormalLow
What it means
The app can't be used by all or most users, or a core business process is blocked, and there is no workaround.
A core flow or feature fails for a significant part of the users while the rest of the app works, or a critical issue has a workaround.
Little or no impact on using the app.
Examples
The app crashes on launch, the backend or API is down, users can't sign in, payments, orders or bookings fail, data is lost, user data is exposed.
Sign-up fails for one login method, notifications or emails aren't sent, a report shows wrong data, a screen fails on one OS version or device.
Visual glitches, typos or wrong translations, a broken link, a slowdown that doesn't block users.
First response
Within 4 business hours, within 24 hours outside business hours
Within 1 business day
Within 2 business days
Resolution
Within 1 business day
Within 4 business days
In the next release, within 10 business days at the latest

How we take over
your app

Apps we've built, live in the stores

  • React Native
  • /
  • Weddings & Events
  • /
  • USA
Paradise Weddings

Paradise Weddings

Wedding websites and guest updates for destination weddings.

Paradise Weddings

A React Native guest app and a wedding website builder for destination weddings, on one backend. Since the launch we keep shipping and supporting both under a managed-service agreement.

40+
app versions shipped on iOS and Android
2 years
of continuous delivery

Read the case study

  • iOS & Android
  • /
  • Commerce
  • /
  • Romania
Imobiliare

Imobiliare

Buy, sell or rent properties all across Romania, straight from your phone.

Imobiliare

Romania's largest real-estate portal. We built the native iOS and Android apps for property search, map discovery, saved searches and messaging with agencies and sellers.

99.8%
crash-free sessions
4.6
stars from 6k+ reviews
1.5M+
downloads

Read the case study

  • Flutter
  • /
  • Healthcare
  • /
  • USA
Reverse Health

Reverse Health

Personalised meal plans and streaks for weight loss in menopause.

Reverse Health

A weight-loss programme for women in menopause, built as one Flutter app with its backend and web. Today the programme counts 1.1M+ women.

12k+
paid subscriptions
10k+
daily active users
15k+
monthly active users

Read the case study

  • React Native
  • /
  • Hospitality
  • /
  • Netherlands
Holiday Hero

Holiday Hero

Stay info, extra services and a digital concierge for guests.

Holiday Hero

The guest app for short-term rentals and hotels, with guests booking additional services right in the app.

4,000+
listings in 23 countries
87%
app installation rate
60%
of guests book extra services

Read the case study

Tell us about
your app

Book a free 30-minute call. Send us the store links before we talk, and we'll come with a first look at what your app needs: SDK deadlines, crash trends and outdated libraries.
Book a free call
Ștefan Suciu

Tools we use for app maintenance

Firebase Crashlytics icon

Firebase Crashlytics

Crash reports from the iOS and Android apps, with alerts for new and growing issues, and Android test builds through App Distribution.

Sentry icon

Sentry

Errors and performance in the app and the backend, plus uptime checks on the backend.

App Store Connect icon

App Store Connect

iOS releases and App Review feedback, with TestFlight builds you can install before every release.

Google Play Console icon

Google Play Console

Android releases, review feedback and Android Vitals for crash and ANR rates.

CI/CD icon

CI/CD

Builds and store releases with GitHub Actions, Bitbucket Pipelines, Codemagic or Bitrise.

Jira icon

Jira

Issue reports, severities and every fix tracked, with a shared Slack channel for day-to-day questions.

You're In Great Company

5.0

G2Sam Robinson

Sam Robinson

Co-Founder, BOND

"They listen to the client's direction but also do an excellent job of being a real thought-partner in the process and uncovering 'blind spots' in the product without being explicitly asked to do so. They also hold themselves to an exceptionally high standard, and we have run our platform without any outages since launch."

5.0

ClutchCiprian Gheran

Ciprian Gheran

Co-Founder, imobiliare.ro

"They are perfectionists and they have very high knowledge about applications... The app is great and does not crash often. It has one of the best KPIs. The applications are currently at 99.9% uptime."

4.5

ClutchAaron Baldie

Aaron Baldie

CTO & Founder, Neon Mango

"The quality of Tapptitude’s work is great. We’ve done a couple of third-party reviews and a penetration test - there has been no problem with the code for security... Tapptitude has done a tremendous job at developing a secure ecosystem."

5.0

ClutchAndrew Smith

Andrew Smith

CEO, OnTapp

"Tapptitude is a very good development agency. I’ve been delighted with the results and their adherence to our timeframe and budget. Looking at competitor products on the market, we’ve managed to produce something better in a shorter period of time."

Clients that trusted us

150+Products built
$250M+Raised by our clients
10+Industries
13+Years in business
Glorify
Wellory
Holler
Oxwash
Vaha
Ometria
BOND
Tenor
Shebah
Reverse Health

Mobile app maintenance FAQs

  • Mobile app maintenance at Tapptitude starts from $1,500 per month for an iOS and Android app with its backend and admin panel, with a 3-month minimum. The price covers OS and library updates, bug fixes within SLA times, a release every two weeks and a monthly report. Apps built by another team start with a $1,000 audit, deducted from the first month.

  • Mobile app maintenance includes keeping the app compatible with new iOS and Android versions and devices, updating libraries and SDKs, applying security patches, fixing bugs, monitoring crashes and uptime, and releasing to both stores every two weeks. Small changes such as copy, translations and visual tweaks are included too. New features, migrations and hosting costs are not.

  • App maintenance keeps the app working as its environment changes: new OS versions, devices, libraries and store rules. App support is how we respond when something breaks: you report the issue in Jira or Slack, we confirm its severity and fix it within the agreed response and resolution times. Our plan covers both under one service level agreement.

  • Our response time for a critical issue is 4 hours when it is reported 9:00-18:00 EET/EEST on a business day, and 24 hours otherwise. The fix or a workaround follows within one business day. A critical issue makes the app unusable for most users or blocks a core process, such as sign-in or payments, with no workaround.

  • Yes, we maintain apps built by other teams, in React Native, Flutter, Swift or Kotlin. We start with a one-week, $1,000 takeover code audit of the code, dependencies, build setup and store accounts, then take over the pipeline and monitoring. The whole takeover takes 1-2 weeks, and the audit fee is deducted from the first month of maintenance. You can add a QA audit before takeover, from $500, to check tests and the release process.

  • You report issues in Jira or in a shared Slack channel and propose a severity, which we confirm in our first response. Every fix and release is tracked in Jira. At the end of each month you get a report of what we fixed, which libraries and SDKs we updated and which new devices and OS versions the app supports.

  • Both plans, Maintenance with SLA and Maintenance and new features, have a 3-month minimum term. After that they renew monthly, and either side can end them with 30 days’ notice. Each plan has a fixed monthly price defined by what it covers: updates, fixes within SLA times, a release every two weeks and the monthly report, plus new features every two weeks in the second plan.

  • An app that isn't maintained breaks gradually: new iOS and Android versions affect screens and features, outdated libraries leave security holes, and the stores block updates once the app falls behind the SDK level they require. Google Play hides apps that target an old Android version from new users on newer devices, and Apple can remove apps that haven't been updated in three years and are rarely downloaded.

Learn more about mobile development

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